A training provider specialising in AI courses, corporate upskilling and professional academies was managing between 30 and 100 weekly requests coming from the website, email, LinkedIn, phone and WhatsApp.

The sales and training team had to manually qualify each lead, explain available programmes, send brochures and schedule introductory calls — investing significant time in activities that repeated identically for every new contact.

Virtual Contact transformed this process: the chatbot guides users through basic and advanced courses, managerial and technical profiles, delivery formats, schedules and quote requests — automatically segmenting the lead and booking the call with the right contact without any manual intervention.

The CRM collects and classifies every contact, activates automatic follow-ups and tracks the entire commercial journey from first request to signature.

The team receives leads already qualified by need, role and level of interest, and can focus their time on training consultancy and commercial closure.

“Virtual Contact helps us turn information requests into qualified leads and concrete appointments.”
— Head of Training / Sales Manager Academy