A mechanical workshop and spare parts centre with 5-15 staff was receiving between 50 and 150 daily requests regarding parts availability, quotes, workshop appointments and job status updates.
Requests arrived via phone, WhatsApp, email and the sales counter, often without essential information — licence plate, chassis number, make/model, photos or a description of the problem — forcing the team to contact the customer again to collect missing data before being able to prepare a quote.
Virtual Contact transformed this process: the chatbot automatically collects all necessary information at first contact, opens a complete ticket and assigns it to the correct department — parts, workshop or administration — without any manual intervention.
The team receives pre-qualified requests and can focus on operational response and commercial closure, reducing manual steps and increasing response speed.
“With Virtual Contact, requests arrive already complete and assigned to the right department — this allows us to respond faster and with fewer errors.”
— Parts Manager / Workshop Manager
