Solutions
Intelligent workflows, built for your business
Intelligent routing, true omnichannel and AI automation that eliminate waiting times, misdirected requests and missed enquiries. Your customers always reach the right person.
Everything you need to manage every conversation with your customers.
Manage web conversations in a unified inbox, connected to the CRM with full history and team notes.
Turn every request into a traceable ticket. Priorities, SLAs and assignments always under control.
All channels in a single operational interface. Your team sees everything, responds faster, misses nothing.
Configurable IVR, intelligent routing and automatic transcription. Every call is an operational data point.
Real-time dashboards, sentiment analysis and Conversation Score on everyinteraction. Data ready for decisions.
Unified customer profile with full history. Automatic follow-ups, segmentation and integrated pipeline.
Responds 24/7 on all channels, collects information and opens tickets automatically. Configurable via prompt, no code.
200+ native connectors — from Shopify to HubSpot, from WhatsApp to Zapier. Setup in a few clicks.
Documented REST APIs, real-time webhooks and sandbox to develop custom integrations.
Manage every channel from one place.
Contact Center
Chat & Ticket
Phone System
Automate workflows, free your team.
The AI chatbot responds 24/7, routes requests, opens tickets and escalates to the human agent only when needed. Automated workflows handle repetitive flows. Your team focuses on what creates real value.
Turn every conversation into useful data.
Every interaction generates insight: sentiment, agent performance, trends by channel, response times. Virtual Contact’s dashboard turns customer service from a cost centre into a measurable commercial lever.
Connects with the tools you already use. In a few clicks.
Virtual Contact integrates natively with 200+ apps — from the main CRMs to e-commerce platforms, from email to social channels. You don’t need to change anything you’ve already built. You enhance it.
Shopify, Magento, PrestaShop, HubSpot, Salesforce, Gmail, Outlook, WhatsApp Business, Zapier, Make, Telegram, Instagram, Facebook and many more.
From first responses to business growth. Virtual Contact scales with you.
Frequently asked questions
about plans and billing
“Virtual Contact transformed the way our team manages requests. We halved our response times and the team works much more smoothly.”
“We had 5 different tools doing the same thing. Now we have one. The difference showed immediately – both in the numbers and in service quality.”
“The part that convinced me most was the integrated CRM. Finally every agent knows who they’re talking to – straight away, without searching. “
“Virtual Contact transformed the way our team manages requests. We halved our response times and the team works much more smoothly.”
Frequently asked questions
about plans and billing
Yes. The platform is designed to adapt to teams of all sizes across any industry — e- commerce, hospitality, entertainment, real estate, professional services and much more.
Basic setup takes less than an hour. Your first chatbot can be live in minutes via prompt. For more complex integrations, our support team guides you through every step.
Absolutely. You can activate only the modules you need and add more as your requirements evolve.
Virtual Contact automatically routes requests based on configurable rules — agent skills, time of day, source channel and priority. Everything customisable from the dashboard, no code.
Yes. Virtual Contact uses European servers, encrypted connections and is fully GDPR-compliant. A Data Processing Agreement (DPA) is available upon request.
