{"id":9525,"date":"2026-02-27T12:29:54","date_gmt":"2026-02-27T12:29:54","guid":{"rendered":"https:\/\/www.virtualcontact.ai\/case-studies\/automated-data-collection-complete-tickets-and-intelligent-routing-for-workshop-and-spare-parts\/"},"modified":"2026-06-18T14:09:24","modified_gmt":"2026-06-18T14:09:24","slug":"automated-data-collection-complete-tickets-and-intelligent-routing-for-workshop-and-spare-parts","status":"publish","type":"case-studies","link":"https:\/\/www.virtualcontact.ai\/en\/case-studies\/automated-data-collection-complete-tickets-and-intelligent-routing-for-workshop-and-spare-parts\/","title":{"rendered":"Automated data collection, complete tickets and intelligent routing for workshop and spare parts."},"content":{"rendered":"\n<p>A mechanical workshop and spare parts centre with 5-15 staff was receiving between 50 and 150 daily requests regarding parts availability, quotes, workshop appointments and job status updates. <br><br>Requests arrived via phone, WhatsApp, email and the sales counter, often without essential information \u2014 licence plate, chassis number, make\/model, photos or a description of the problem \u2014 forcing the team to contact the customer again to collect missing data before being able to prepare a quote. <br><br>Virtual Contact transformed this process: the chatbot automatically collects all necessary information at first contact, opens a complete ticket and assigns it to the correct department \u2014 parts, workshop or administration \u2014 without any manual intervention. <br><br>The team receives pre-qualified requests and can focus on operational response and commercial closure, reducing manual steps and increasing response speed.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;With Virtual Contact, requests arrive already complete and assigned to the right department \u2014 this allows us to respond faster and with fewer errors.&#8221; <br>\u2014 Parts Manager \/ Workshop Manager<\/p>\n<\/blockquote>\n","protected":false},"featured_media":9765,"template":"","meta":{"_acf_changed":false},"case-studies-categories":[73],"class_list":["post-9525","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-studies-categories-automotive"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/case-studies\/9525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/media\/9765"}],"wp:attachment":[{"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/media?parent=9525"}],"wp:term":[{"taxonomy":"case-studies-categories","embeddable":true,"href":"https:\/\/www.virtualcontact.ai\/en\/wp-json\/wp\/v2\/case-studies-categories?post=9525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}